IT Technician, Support

Results-orientated IT Technician with 2 years of experience providing technical support in fast-paced corporate environments. Skilled in troubleshooting Windows operating systems, managing Active Directory user accounts, and deploying Microsoft 365 solutions. Demonstrated ability to resolve technical issues efficiently, improve ticket resolution times through effective diagnostic techniques, and deliver excellent customer service while maintaining high user satisfaction.
WORK EXPERIENCE
IT Technician — Interloop Limited (Pakistan)August 2025 – July 2026• Installed, configured, and deployed desktop/laptop workstations with Windows OS and business applications.• Configured and maintained IT peripherals: printers, scanners, monitors, keyboards, and mice.• Managed Active Directory user accounts, password resets, and access permissions.• Diagnosed and resolved hardware, software, and network issues, including connectivity and printing problems.• Troubleshot LAN/WAN, Wi-Fi, and Ethernet cabling faults; installed and tested CAT5/CAT6 cabling.• Maintained routers, switches, and modems for reliable LAN operations.• Performed system updates, patches, and antivirus maintenance to ensure security and performance.• Managed IT asset inventory and prioritized/escalated support tickets.• Prepared presentations, BOQs, and technical documentation for projects and client meetings.
IT Technician — Nestle2022 – 2023
• Provided first- and second-line technical support, resolving hardware, software, and connectivity issues.• Installed and maintained desktops, laptops, printers, and peripheral devices across office locations.• Performed routine maintenance, software updates, and patch management for device security.• Troubleshot network connectivity issues, including LAN/Wi-Fi and basic router/switch configuration.• Assisted with vulnerability scanning and reporting to support IT security compliance.• Maintained IT asset records, support tickets, and technical documentation.RELEVANT SKILLS• Technical Troubleshooting — Expert • Operating Systems (Windows, Linux) — Expert• Hardware & Software Installation — Expert • Remote Support Tools (TeamViewer, AnyDesk) — Advanced• Vulnerability Scanning & Reporting — Expert • Website & Server Security Audits — Expert• System Maintenance — Expert • IT Security (Firewalls, Antivirus) — Expert• Technical Documentation — ExpertComputer Skills: Microsoft Office, Excel, PowerPoint, MS Word, Software Systems, Web FrameworksProfessional/Social: Teamwork, Project Management.