IT Support Specialist | IT Help Desk | IT Engineer

Dedicated Information and Communication Technology Engineer with 6+ years of hands-on experience providing end-user technical support, system administration, and IT infrastructure management across large-scale projects in Saudi Arabia and Pakistan. Skilled in diagnosing and resolving hardware, software, and network issues, managing enterprise systems (SAP, Oracle Aconex, SharePoint, EDMS), and supporting users across multidisciplinary project environments. Holds a Bachelor of Science in Software Engineering and an IT Support Professional Certificate.

• Manage Active Directory operations including user account creation, permissions, group policy, and access control across the head office network.
• Administer and maintain LAN network infrastructure, ensuring stable connectivity and prompt resolution of network faults across departments.
• Support SAP end users, handling access requests, troubleshooting system issues, and coordinating with relevant teams to ensure smooth operations.
• Manage IT helpdesk ticketing system, logging, prioritizing, and resolving incidents and service requests within agreed timelines.
• Provide hardware and software support to head office staff, including workstation setup, troubleshooting, installations, and upgrades.
• Deliver day-to-day end-user technical support, ensuring minimal disruption to business operations across the organization.