IT SUPPORT / ADMIN
PROFILE
Motivated Computer Science graduate specializing in Information Technology, with a deep
CONTACT passion for custom PC building, hardware diagnostics, and systems troubleshooting. Combines
strong foundational knowledge in networking with extensive hands-on experience deploying IT
+966 53 298 3969 assets, configuring Microsoft environments, and providing remote technical support across
corporate operations. Eager to leverage an adaptable technical skill set and strong problem-
solving capabilities to kick-start a dedicated career as an IT Technical Support Administrator
[email protected]
Aziziya - Riyadh SA
Saudi Council : 555969 WORK EXPERIENCE
EDUCATION AON Saudi Arabia JAN 2026- JUNE 2026
AGCN Account Handler
Managed a dedicated portfolio of multinational commercial clients, acting as the central
2015
point of contact for day-to-day international operations.
SECOND PHILIPPINE INTERNATIONAL
Liaised with global network and overseas offices to streamline tracking, cross-border
SCHOOL / ARELLANO UNIVERSITY, workflows, and complex data coordination.
RIYADH, SAUDI ARABIA Ensured full regulatory compliance with Saudi Central Bank (SAMA) guidelines across all
document control and placement operations.
Associate in Computer Science Achievement: Successfully completed the formal AGCN Certification program.
Information Technology
Saud Abdulaziz al Shalan Company 2023 - 2026
Certification in PC Assembly,
Operations Coordinator
Collaborated directly with the Head of IT to identify bugs, propose enhancements, and
Troubleshooting & Networking optimize the departmentâ??s primary software system.
(COMSOFIL) Served as the internal technical point-of-person, troubleshooting hardware issues for
office PCs, printers, and scanners to minimize downtime.
Managed department data operations, including product encoding, digital uploading,
systemic cross-checking, and expense liquidation tracking.
SKILLS SAICO Head Office 2019 - 2023
Hardware & Systems: PC Assembly Approval Officer
(OEM & Custom Builds), Hardware Provided Tier-1 remote technical assistance to internal colleagues facing Microsoft
Application errors, operating system glitches, and hardware connectivity issues.
Diagnostics, Component
Managed incoming service and verification requests from high-profile healthcare
Troubleshooting (PCs, Printers, providers (e.g., Al Habib, Saudi German).
Scanners) Resolved complex customer and patient inquiries regarding policy status and coverage
with a high standard of professional communication
Software & OS: Microsoft Windows OS
STC (Premier Technology) 2017 - 2019
Troubleshooting, Microsoft 365 / Office Dispatching Officer
Applications Deployment & Support, Coordinated and dispatched field technicians for Fiber installation, Copper installation,
and Copper infrastructure maintenance.
Oracle ERP (Asset Management &
Tracked, prioritized, and assigned technical support tickets to field teams based on
Finance) region and urgency.
Networking Foundations: Basic Routing, Liaised directly with field supervisors to monitor task progression and escalate
unresolved technical grievances to specialized backend engineering teams.
Switching, Network Cabling, and Dr. Sulaiman Al Habib Office 2015 - 2017
Connectivity Troubleshooting Property Control Coordinator
Handled the deployment, physical installation, and initial configuration of IT devices and
Microsoft Applications across corporate facilities.
Diagnosed and repaired desktop hardware, network printers, and peripheral office
equipment.
LANGUAGES Registered, tagged, and managed thousands of technical and corporate assets utilizing
Oracle ERP software databases.
English (Fluent)
Arabic (Conversational)