Key Skills:
IT Support & Helpdesk
Hardware & Software Troubleshooting
Windows & End-User Support
Network & Connectivity Troubleshooting
TCP/IP, DNS & DHCP
User Account & Access Support
Ticketing & Incident Management
ServiceNow
System & Security Monitoring
Splunk & Wazuh
Microsoft Defender
Basic Cloud & Infrastructure Support
Cybersecurity & Incident Triage