Semi Sahara Contracting Company, Saudi Arabia
Aug 2023 – Present Dammam, Saudi Arabia
Responsibilities
• Provide Level 1 & Level 2 IT support to end users.
• Install, configure and troubleshoot Windows desktops and laptops.
• Manage Active Directory user accounts, password resets and permissions.
• Configure Microsoft Outlook and Microsoft 365.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP and VPN connectivity issues.
• Configure and troubleshoot Cisco switches and routers.
• Install and support network printers and scanners.
• Provide remote support using Remote Desktop and AnyDesk.
• Maintain IT assets and inventory.
• Coordinate with vendors for hardware replacement and warranty support.
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Technical Support Engineer (Contract)
Indian Institute of Management (IIM) Tiruchirappalli
Jan 2020 – Jun 2023
Responsibilities
• Provided desktop and network support for faculty, staff and students.
• Installed and configured Windows operating systems and software.
• Managed user accounts in Active Directory.
• Supported Microsoft Office and Outlook.
• Diagnosed hardware, printer and network-related issues.
• Configured LAN connectivity and Wi-Fi access.
• Performed preventive maintenance of desktops and laptops.
• Maintained IT documentation and asset records.