The Spa Receptionist is the first point of contact for our guests. The role is responsible for welcoming customers, managing appointments, answering inquiries, handling payments, and ensuring a smooth and professional reception experience.
**Nationality:** Arab National only
**Salary:** Up to SAR 2,500 per month
## Key Responsibilities
* Welcome customers in a friendly and professional way.
* Manage appointments, bookings, cancellations, and changes.
* Explain spa services, treatments, packages, prices, and offers.
* Answer customer questions and handle complaints politely.
* Coordinate with therapists and the operations team.
* Receive payments and maintain accurate booking and sales records.
* Promote spa services, packages, and special offers.
* Keep the reception area clean, organized, and professional.
* Use the POS and booking system correctly.
* Follow company policies, service standards, and health and safety rules.
## Requirements
* High school diploma or bachelor’s degree is preferred.
* 1–3 years of experience in a spa, beauty, hospitality, wellness, or customer service role is preferred.
* Good Arabic and English communication skills.
* Friendly personality and professional appearance.
* Good customer service and communication skills.
* Basic computer skills; experience with POS or booking systems is an advantage.
* Responsible, organized, and able to work under pressure.
* Able to work different shifts, weekends, and public holidays when required.