I am currently looking for a new opportunity in IT Support, IT Infrastructure, or System Support where I can contribute my technical experience, develop my skills, and grow within a professional IT team.
Technical Experience:
Provide L1, L2 technical support for hardware, software, operating systems, applications, network connectivity, and user access issues.
- Monitor and maintain IT infrastructure, network devices, enterprise systems, and end-user environments to ensure reliable business operations.
- Manage Active Directory, including user and computer accounts, security groups, permissions, Group Policy, password resets, and access control.
- Support Microsoft 365 services, including user administration, email, Teams, licensing, authentication, and troubleshooting.
- Configure and troubleshoot network services including TCP/IP, DNS, DHCP, VLANs, VPN, LAN/WAN, and Wi-Fi.
- Monitor network and IT infrastructure using network monitoring tools, identify connectivity and performance issues, and take corrective action.
- Monitor and maintain backup solutions, verify backup jobs, investigate failures, and assist with data recovery when required.
- Use ITSM/ticketing systems to log, prioritize, track, document, and resolve incidents and service requests.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, network devices, and other IT equipment.
-Support endpoint security technologies including Microsoft Defender, antivirus, and BitLocker.
Perform software installation, patching, system updates, and configuration changes according to IT policies.
- Troubleshoot hardware, operating system, application, network, and connectivity issues using structured troubleshooting methods.
- Maintain accurate IT asset records, technical documentation, configuration information, and troubleshooting procedures.
- Coordinate with internal IT teams and third-party vendors to resolve hardware, software, network, and service-related issues.
- Identify recurring technical problems and recommend improvements to system reliability, security, performance, and user experience.
- Follow IT security, access-control, backup, change-management, and data-protection procedures.
Provide professional technical support to end users and ensure incidents are resolved within agreed SLA targets.
Educaiton: Bachelor’s degree in Computer Science with a transferable Iqama.
Valid KSA Driving License.
I am a motivated IT professional ready to take on new challenges, improve my technical skills, learn new technologies, and contribute to a professional team. Available for interviews and ready to join based on the required notice period.
Thank you for your time.