Experienced **IT Support Engineer with over 4 years of IT experience in Saudi Arabia, including **NEOM Operation & Maintenance (O&M)** experience.
Currently working with **Nesma Infrastructure & Technology – NEOM O&M Project**
Provide L1, L2 technical support for hardware, software, operating systems, applications, network connectivity, and user access issues.
Monitor and maintain IT infrastructure, network devices, enterprise systems, and end-user environments to ensure reliable business operations.
Manage Active Directory, including user and computer accounts, security groups, permissions, Group Policy, password resets, and access control.
Support Microsoft 365 services, including user administration, email, Teams, licensing, authentication, and troubleshooting.
Configure and troubleshoot network services including TCP/IP, DNS, DHCP, VLANs, VPN, LAN/WAN, and Wi-Fi.
Support VMware environments and virtual machines with basic monitoring and troubleshooting.
Monitor network and IT infrastructure using network monitoring tools, identify connectivity and performance issues, and take corrective action.
Monitor and maintain backup solutions, verify backup jobs, investigate failures, and assist with data recovery when required.
Use ITSM/ticketing systems to log, prioritize, track, document, and resolve incidents and service requests.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, network devices, and other IT equipment.
Support endpoint security technologies including Microsoft Defender, antivirus, and BitLocker.
Perform software installation, patching, system updates, and configuration changes according to IT policies.
Troubleshoot hardware, operating system, application, network, and connectivity issues using structured troubleshooting methods.
Maintain accurate IT asset records, technical documentation, configuration information, and troubleshooting procedures.
Coordinate with internal IT teams and third-party vendors to resolve hardware, software, network, and service-related issues.
Identify recurring technical problems and recommend improvements to system reliability, security, performance, and user experience.
Follow IT security, access-control, backup, change-management, and data-protection procedures.
Provide professional technical support to end users and ensure incidents are resolved within agreed SLA targets.
# Education & Certifications
Bachelor of Computer Science
Transferable Iqama
I am currently looking for a suitable IT Support, Technical Support position in Saudi Arabia.
Available for interviews and can provide CV and supporting documents upon request.
Thank you
