RABANO +966508004294
27/May/1989
[email protected] Riyadh Saudi Arabia
SUMMARY EXPERIENCE
Seeking a challenging position in the Store In-Charge / Lead Barista 09/2019 - Present
Hospitality and Food and Beverage
Industry. Specializing in coffee IMPULSE HOSPITALITY Riyadh, Saudi Arabia
preparation where I can apply my
Company Description
hands-on experience as a Lead Barista
and Team Leader. I am passionate â?¢ Inventory Management and Ordering
about crafting high quality coffee â?¢ Preparing hot and cold beverages, such as coffee, espresso drinks, blended coffees,
beverages and providing exceptional drip coffees and teas
customer service that can create â?¢ Balance receipt and payments in cash registers
memorable experiences. I thrive in â?¢ Basic latte art
fast-paced environments, work â?¢ Clean and sanitize work areas, utensils and equipment
efficiently under pressure, and I'm â?¢ Addressing customer or staff issues, escalating concerns to management as needed
eager to continuously learn and adapt â?¢ Leading and mentoring baristas, ensuring they adhere to company standards and
to new challenges in order to improve procedures
performance and contribute to â?¢ Checking temperature of freezers, chillers or heating equipment to ensure proper
business success functioning
â?¢ Ensuring quality of coffee and other beverages
â?¢ Handling Complaints
KEY ACHIEVEMENTS
Coffee Maker 07/2017 - 07/2019
Sales Increase SAUDI MANPOWER SOLUTIONS COMPANY
Increased sales by 15% through â?¢ Preparing hot and cold beverages, such as coffee, espresso drinks, blended coffees,
improved customer service and drip coffees and teas
up-selling strategies. â?¢ Balance receipt and payments in cash registers
â?¢ Basic latte art
Inventory Management â?¢ Clean and sanitize work areas, utensils and equipment
Reduced inventory waste by 20%
through efficient stock Waiter/Cashier 04/2015 - 06/2017
management and daily audits. ALSAAJ ALREEFI RESTAURANTS
â?¢ Taking customer orders and delivering food and beverages
Staff Training
â?¢ Suggestive selling
Trained 10 new baristas resulting â?¢ Assemble and prepare food and food orders
in consistent adherence to â?¢ Received payment for food items purchased
company quality standards. â?¢ Cash register handling
â?¢ Cleaning and sanitizing work stations
Customer Satisfaction
Achieved 95% customer Service Crew (Cashier/Admin Staff) 09/2011 - 04/2015
satisfaction rating in 2022 via
superior service and quality
VLR FOOD CORPORATION (JOLLIBEE)
beverages.
Service Crew 02/2011 - 08/2011
LRV FOOD CORPORATION (JOLLIBEE)
EDUCATION
Service Crew 06/2010 - 11/2010
Associate in Office
Administration JOLLIBEE FOOD CORPORATION
POLANGUI COMMUNITY COLLEGE
2005 - 2007
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