Hands-on experience in providing IT support and troubleshooting computer hardware, software, and network-related issues. Skilled in installing and configuring Windows operating systems, printers, drivers, and essential software. Experienced in diagnosing and resolving desktop and laptop problems, user account issues, internet/network connectivity, and basic LAN configuration. Proficient in MS Office, data entry, Excel reporting, system maintenance, and technical documentation. Able to provide day-to-day technical assistance to users and ensure smooth operation of IT systems.
