Support, IT Administration, Web Development, and Hospitality IT environments. Experienced in providing technical support, troubleshooting hardware and software, networking, system administration, and website development. Strong skills in PHP, WordPress, HTML, CSS, JavaScript, jQuery, MySQL, SQL, Apache, CMS, ERP, MVC, TCP/IP, and DHCP. Experienced in working in the hotel/hospitality sector in Dubai. Seeking an IT Support Engineer, IT Administrator, or Assistant IT Manager position in Saudi Arabia, particularly within hotels, resorts, and hospitality projects.
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Abdul Naveed
Medina, Saudi Arabia â—† 0591740293 â—† [email protected]
Professional summary
Dedicated and results-driven IT Support Engineer with over 15 years of experience in IT infrastructure,
technical support, system administration, networking, and web applications. Experienced in providing first-
and second-level IT support, maintaining Windows environments, troubleshooting hardware and software
issues, managing networks, and supporting business-critical applications. Strong background in customer
service with the ability to work efficiently in hotel, hospitality, and corporate environments.
Skills
CORE COMPETENCIES Hardware Installation & Maintenance
IT Help Desk & Technical Support Printer & Scanner Support
Desktop & Laptop Support TeamViewer & Remote Support
Windows 10/11 Administration SQL & MySQL Database
Windows Server Administration Data Backup & Recovery
Active Directory IT Asset Management
DNS, DHCP & TCP/IP Network Troubleshooting
LAN/WAN & Wi-Fi Support Customer Service & User Training
VPN Configuration PHP, HTML, CSS, JavaScript
Microsoft 365 & Outlook Website Administration
Work history
IT Support Engineer, 08/2021 - 04/2026 4 years and 9 months
Universal Travel & Tours PVT.LTD Karachi Pakistan - Karachi , Pakistan
Delivered technical support for desktop computers, laptops, printers, and network devices.
Installed, configured, and maintained Windows operating systems and business applications.
Diagnosed and resolved hardware, software, and network connectivity issues.
Managed SQL databases, user accounts, and website administration.
Performed system backups, software updates, and preventive maintenance.
Provided remote technical support using TeamViewer.
Trained employees on new software and IT systems.
Supported travel reservation systems and business applications.
IT Engineer, 05/2017 - 02/2021 3 years and 10 months
Artistic Fibric Garment Karachi Pakistan - Karachi , Pakistan
Maintained company IT infrastructure and network services.
Configured DNS, DHCP, VPN, and wireless networks.
Installed and maintained servers, computers, printers, and office devices.
Managed data backup and recovery procedures.
Delivered technical support to users and resolved system issues efficiently.
Web developer, 09/2014 - 03/2017 2 years and 7 months
Asleeb technology - Dubai, UAE
Developed and maintained PHP/MySQL web applications.
Designed responsive websites using HTML5, CSS3, JavaScript, and jQuery.
Managed WordPress websites and custom web applications.
Performed website testing, troubleshooting, and optimization.
PHP developer, 01/2011 - 05/2014 3 years and 5 months
PC hotel karachi - Karachi , Pakistan
Developed and maintained business software using PHP and MySQL.
Supported ERP applications and database systems.
Managed web hosting, server maintenance, and application updates.
Worked closely with users to deliver reliable software solutions.
Education
Bachelor of Science (BS) in Information Technology: Software Engineering, 04/2013
Sindh Agriculture University,Tando jam, Pakistan - Tandojam,Sindh, Pakistan
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
Database: SQL, MySQL
Programming: PHP, HTML5, CSS3, JavaScript, jQuery
Tools: Microsoft Office, TeamViewer
LANGUAGES
English
Urdu
Hindi
PERSONAL DETAILS
Nationality: Pakistani
Current Location: Madinah, Saudi Arabia
Availability: Immediate Joining
CAREER OBJECTIVE
To obtain a challenging IT Support Engineer or Hotel IT Officer position where I can utilize my technical
expertise, problem-solving skills, and extensive experience to support business operations while delivering
excellent customer service and maintaining reliable IT systems.
