and modernization.
• Desktop & Laptop Support
• Windows OS Support
• MS Office & Outlook
• IT Asset & Inventory Control
• Remote User Support
• Data Entry & Digital Records
PROFESSIONAL EXPERIENCE
• Hardware Troubleshooting
• LAN / Wi-Fi Troubleshooting
• Printer / Scanner Support
• Backup & Data Management
• IT Documentation & Reporting
• Basic Cybersecurity Awareness
• Software Installation & Configuration
• TCP/IP, DNS & DHCP Basics
• User Account Support
• Antivirus & Endpoint Support
• Helpdesk / Issue Tracking
• Basic Programming Knowledge
--- CV ---
HASNAIN RASHEED
IT ENGINEER | IT SUPPORT ENGINEER | DATA ANALYST
Jeddah, Saudi Arabia | +966 55 940 7753 | [email protected]
Transferable Iqama
PROFESSIONAL SUMMARY
Motivated IT graduate with practical knowledge of end-user technical support, computer hardware and software troubleshooting,
Windows systems, basic networking, printers, data management, and IT documentation. Capable of supporting office and site
users, installing and configuring software, maintaining IT assets, resolving day-to-day technical issues, and coordinating with
vendors when required. Committed to supporting Saudi Arabia’s Vision 2030 through digital transformation, efficient use of
technology, reliable IT services, and improved workplace productivity. Seeking an IT Engineer / IT Support Engineer opportunity in
Saudi Arabia where technical skills, continuous learning, and technology-driven solutions can contribute to organizational growth
and modernization.
CORE IT SKILLS
• Desktop & Laptop Support • Hardware Troubleshooting • Software Installation & Configuration
• Windows OS Support • LAN / Wi-Fi Troubleshooting • TCP/IP, DNS & DHCP Basics
• MS Office & Outlook • Printer / Scanner Support • User Account Support
• IT Asset & Inventory Control • Backup & Data Management • Antivirus & Endpoint Support
• Remote User Support • IT Documentation & Reporting • Helpdesk / Issue Tracking
• Data Entry & Digital Records • Basic Cybersecurity Awareness • Basic Programming Knowledge
PROFESSIONAL EXPERIENCE
IT Engineer | China Harbour Engineering Company — Jeddah, Saudi Arabia Jan 2026 – Present
Provide day-to-day IT support to office and project-site users for desktops, laptops, software, network connectivity, and
peripheral devices.
Install, configure, and update Windows operating systems, Microsoft Office, drivers, and approved business applications.
Troubleshoot hardware, operating-system, application, email, and connectivity issues and escalate complex problems
when required.
Support basic LAN and Wi-Fi connectivity, IP configuration, network access, and coordination with network or internet
service providers.
Assist users with account access, password resets, email setup, shared folders, and basic permission-related issues.
Configure and troubleshoot printers, scanners, projectors, meeting-room equipment, and other office peripherals.
Maintain IT asset registers, equipment issue/return records, and basic inventory of computers, accessories, and software.
Perform routine system checks, software updates, antivirus updates, and basic endpoint-security controls.
Support data backup, file recovery, shared-drive organization, and secure handling of project and office information.
Coordinate with external vendors for hardware repair, replacement parts, internet issues, software licensing, and technical
support.
Record recurring IT issues and maintain simple support logs, inventory reports, and technical documentation.
Provide basic user guidance on Microsoft Office, email, file management, password security, and safe use of company IT
resources.
Support onboarding and offboarding activities by preparing equipment, configuring user access, and collecting assigned
IT assets.
Ensure IT equipment remains operational, properly stored, and available to support daily project and office activities.
Junior IT Engineer | GT Trading & Engineering — Lahore, Pakistan Jan 2025 – Dec 2025
Provided first-line technical support for desktop and laptop users and resolved common hardware and software problems.
Installed and configured Windows systems, Microsoft Office, device drivers, and standard office applications.
Assisted with LAN and Wi-Fi setup, internet connectivity checks, and basic network troubleshooting.
Configured and maintained printers, scanners, and other computer peripheral devices.
Performed routine computer maintenance, hardware checks, updates, and basic performance troubleshooting.
Supported user accounts, email configuration, password resets, shared folders, and basic access issues.
HASNAIN RASHEED | IT Engineer / IT Support Professional
Maintained computer and peripheral inventory records and supported equipment allocation and tracking.
Assisted with file backup, data organization, digital record keeping, and basic recovery of user files.
Provided users with guidance on software use, file management, email, and common IT procedures.
Supported antivirus updates, basic security checks, and safe handling of company systems and data.
Coordinated with suppliers and repair technicians for faulty hardware, replacement parts, and technical support.