## Operations Supervisor – Logistics
**Work Location:** Remote / Work From Home – Pakistan
**Operations Location:** Kingdom of Saudi Arabia (KSA)
**Employment Type:** Full-Time
**Work Mode:** 100% Remote
**Reporting To:** Operations Manager / Head of Operations
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## 1. Position Overview
We are looking for a **responsible, proactive, and experienced Operations Supervisor** to join our logistics and transportation operations.
The successful candidate will be **working remotely from Pakistan while managing and supporting daily logistics operations in Saudi Arabia**.
The Operations Supervisor will be responsible for coordinating drivers, vehicles, customers, deliveries, operational schedules, documentation, and day-to-day issues. The position requires continuous online communication with the Saudi-based operations team and the ability to respond quickly to operational requirements.
This is a **full-time operational position**, not a casual work-from-home role. The candidate must be available during assigned Saudi Arabia working hours and must have a professional home-office setup with reliable internet, electricity, computer equipment, and communication facilities.
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# 2. Key Responsibilities
### A. Daily Logistics Operations
* Monitor and coordinate daily transportation and logistics activities in Saudi Arabia.
* Coordinate vehicle and driver assignments according to customer requirements and operational schedules.
* Monitor daily pickups, deliveries, trips, routes, and vehicle movements.
* Follow up with drivers to ensure they are proceeding according to the assigned schedule.
* Monitor delays, missed pickups, late deliveries, route issues, and other operational problems.
* Take immediate action to resolve routine operational issues.
* Escalate major issues to the Operations Manager or relevant management.
* Ensure proper communication between drivers, customers, operations staff, and management.
* Maintain continuous follow-up until operational issues are completely resolved.
* Ensure proper handover of pending operational matters.
### B. Driver Coordination
* Coordinate with drivers regarding daily assignments and schedules.
* Monitor driver attendance and availability.
* Follow up with drivers regarding pickup and delivery status.
* Communicate operational instructions clearly to drivers.
* Coordinate replacement drivers when required.
* Follow up on driver-related complaints or performance issues.
* Monitor driver compliance with company procedures.
* Ensure drivers provide required delivery information and documents.
* Assist in resolving driver issues related to routes, customers, vehicles, or deliveries.
* Maintain professional communication with drivers at all times.
### C. Vehicle & Fleet Coordination
* Monitor the availability and utilization of company vehicles.
* Follow up on vehicle breakdowns and operational vehicle issues.
* Coordinate with the maintenance/fleet department when vehicles require maintenance or repair.
* Monitor vehicle movements through GPS/fleet tracking systems.
* Follow up on vehicles that are stopped, delayed, diverted, or operating outside the approved plan.
* Report accidents, breakdowns, and major vehicle incidents immediately.
* Monitor vehicle allocation according to customer requirements.
* Maintain proper records of vehicle-related operational issues.
### D. Customer Coordination
* Communicate with customers regarding daily transportation requirements.
* Receive and coordinate customer requests and operational changes.
* Follow up on pickup and delivery requirements.
* Provide customers with accurate updates regarding delivery status.
* Handle routine customer operational issues professionally.
* Coordinate urgent customer requirements with the Saudi operations team.
* Escalate serious complaints or service issues to management.
* Maintain professional relationships with customers and ensure a high level of service.
### E. GPS & Operations Monitoring
* Monitor fleet and vehicle movements through GPS tracking systems.
* Use **Afaqy or equivalent fleet management systems** to monitor vehicles and trips.
* Monitor vehicle locations and operational status.
* Identify unnecessary delays, excessive stops, route deviations, or other operational concerns.
* Follow up with drivers when GPS information does not match the planned operation.
* Prepare operational information based on GPS and fleet data when required.
### F. Documentation & POD Follow-Up
* Follow up on **Proof of Delivery (POD)** documents.
* Ensure drivers submit required delivery information and documents.
* Monitor missing or incomplete PODs and follow up until completion.
* Maintain proper operational records.
* Ensure trip-related documentation is properly collected and organized.
* Coordinate with the relevant departments for missing documents.
* Prepare documentation required by management or customers.
### G. Reporting
Prepare and submit regular operational reports, including where applicable:
* Daily operations report.
* Vehicle utilization report.
* Driver attendance report.
* Delivery status report.
* Delayed delivery report.
* Vehicle breakdown report.
* Incident report.
* Customer complaint report.
* Pending POD report.
* Kilometer/trip reports.
* Other reports requested by management.
Reports must be accurate, organized, and submitted within the required deadline.
### H. SOP & Compliance
* Follow company policies, procedures, and operational SOPs.
* Ensure drivers and operational staff follow applicable company procedures.
* Report operational non-conformities to management.
* Support corrective and preventive actions where required.
* Maintain proper operational records for internal and customer requirements.
* Support management during audits and operational reviews.
* Ensure customer-specific operational requirements are followed.
### I. Team Coordination
* Coordinate with the Saudi-based operations team on a daily basis.
* Assign and follow up on operational tasks.
* Monitor completion of assigned tasks.
* Maintain proper communication between different departments.
* Ensure pending issues are followed up until closure.
* Provide management with timely updates regarding important operational matters.
* Support the Operations Manager in achieving operational targets.
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# 3. Remote Work Requirements
Since the candidate will be **working from Pakistan and supporting operations in Saudi Arabia**, the candidate must have a proper and reliable home-office setup.
The following are mandatory:
### Computer & Equipment
* Reliable laptop or desktop computer.
* Minimum **8 GB RAM**; 16 GB is preferred.
* Functional webcam.
* Professional headset with clear microphone.
* Smartphone capable of using WhatsApp, Microsoft Teams, email, and required company applications.
### Internet
* Reliable high-speed in