Experienced Hospitality & Operations Leadership Available for Hotels, Restaurants & Companies
In hospitality, **good service is not enough**.
A successful operation needs the right people, clear procedures, cost control, strong leadership, efficient procurement, disciplined execution, and management that knows exactly where the business stands.
With **more than 20 years of experience across hotels, F&B, aviation catering, manufacturing, and multi-country operations in the Middle East**, I provide hands-on management and operational consultancy designed to help businesses **identify problems, improve performance, and build stronger day-to-day operations.**
WHAT I CAN DO FOR YOUR BUSINESS
* Hotel & Hospitality Operations
I help hotels and hospitality businesses strengthen their daily operations, improve service standards, organize teams, and create practical systems that support consistent guest experiences.
* Pre-Opening & New Projects
Opening a hotel, restaurant, café or hospitality project?
I can support the transition from **concept to operational reality** — including workflows, staffing structures, supplier coordination, SOPs, service procedures, team preparation and launch readiness.
* Operational Performance & Restructuring
When an operation is struggling, the solution is not always to increase spending.
Sometimes it requires identifying the operational gaps, redefining responsibilities, establishing KPIs, improving accountability and creating a clear execution plan.
My consulting experience includes operational assessments, restructuring, performance recovery and corrective-action implementation.
* Cost Control, Procurement & Logistics
Strong operations require strong financial discipline.
I can assist management in reviewing **budgets, purchasing, suppliers, logistics, workforce deployment and operational costs** while maintaining the required level of quality and service.
* Team & Management Development
People are the engine of every successful hospitality business.
I work with management teams to establish **clear responsibilities, performance expectations, reporting structures, KPIs and accountability**, helping employees understand not only what they have to do — but what results are expected from them.
* Guest Experience & Service Standards
A guest remembers the experience, not the organizational chart.
My hospitality background includes hotel F&B leadership, guest requirements, service standards, front-of-house and back-of-house coordination, and practical problem-solving in demanding operating environments.
* EXPERIENCE THAT GOES BEYOND HOSPITALITY
My background is not limited to hotels.
I have managed complex operations involving **production, workforce planning, procurement, logistics, quality, safety, compliance, international partners and multi-country operations**.
As Operations Manager at Racing Force Group / BELL Racing Helmets Factory in Bahrain, I held end-to-end responsibility for the facility and coordinated operations with international headquarters.
As General Manager at VOSE Food Solutions / Volcano / Servair, I managed food solutions and aviation catering operations across the **UAE and Egypt**, including production, resources, procurement, logistics, budgeting, client service, quality and compliance.
This combination allows me to look at a business from **both the hospitality and corporate operations perspective**.
* WHY WORK WITH ME?
✔ 20+ years of management and operational experience
✔ Hotel & F&B leadership experience
✔ General Management experience
✔ Pre-opening & project experience
✔ Operational restructuring
✔ Budget & cost control
✔ Procurement & supplier management
✔ Workforce leadership & accountability
✔ KPI development and performance monitoring
✔ Quality, safety & compliance
✔ Multi-country Middle East experience
✔ Arabic & English fluent French advanced
* SELECTED PROJECT EXPERIENCE
I have contributed to the **opening, restructuring and operational redirection** of projects including Mandarine – Seef, Domain Hotel – Adliya, and Seven Leisure Company projects including Coral Bay and JJ's Juffair.
## LOOKING FOR A STRONGER OPERATION?
Whether you are:
**Opening a new hotel**
**Restructuring an existing property**
**Improving an F&B operation**
**Facing operational inefficiencies**
**Building a stronger management team**
**Trying to control costs without sacrificing quality**
**Preparing a new hospitality project**
**Looking for experienced General Management or Operations leadership**
Let's discuss what your business needs.
### I DON'T JUST MANAGE OPERATIONS.
### I HELP BUSINESSES BUILD OPERATIONS THAT WORK.
**Oussama Kassem**
Hospitality & Operations Executive General Management Operations Consultancy
Manama, Kingdom of Bahrain
+973 3206 1609
[][email protected]](mailto:[email protected])