Work Experience
Operation Sales Supervisor / Branch Manager (Dec 2025 – Present): Rasan AlArabia for Information Technology, Dammam Branch. Oversee daily branch operations, sales targets, team performance, client escalations, and service delivery alignment.
Customer Service Representative (Apr 2021 – Oct 2022): STC Pay, Riyadh. Managed digital wallet customer inquiries, achieving a 98% processing accuracy rate and 95% customer satisfaction score.
Sales Executive (Mar 2020 – Apr 2021): ZAFF International Company Ltd, Dammam. Managed B2B client portfolios, generated qualified leads, negotiated contracts, and hit quarterly sales targets.
Technician (Aug 2019 – Feb 2020): ZAFF International Company Ltd, Dammam. Installed and maintained commercial gas systems, provided technical support, and identified upsell opportunities.
Merchandiser (Sep 2018 – Dec 2018): Cool&Cool, Al-Khobar. Managed retail product displays, inventory coordination, and promotional campaigns.
Education & Certifications
Education: Intermediate in Commerce, Pakistan International School.
Certifications: NEBOSH IGC in Occupational Health and Safety, Business Operations Anti-Fraud Certificate, Business Operation Compliance NAML Certificate, Microsoft Office Specialist, and Time Management and Productivity Certification.
Core Skills & Tools
Core Competencies: B2B Sales Pipeline Management, Consultative Selling, Account Management, Revenue Strategy, and Territory Management.
Technical Tools: Salesforce, HubSpot, Power BI, Advanced Excel, PowerPoint, MS Teams, and Inventory Management Systems.
Languages: English (Fluent), Native Urdu, and Basic Arabic.