Customer Service Representative

Answering Inquiries: Respond to client questions via phone, email, live chat, or in person with accurate product and service details.Resolving Complaints: Troubleshoot issues, offer solutions, and de-escalate frustration within set time limits.Processing Transactions: Handle customer orders, payments, returns, exchanges, and account updates.Documenting Interactions: Record notes, complaints, and solutions clearly inside the company's database or CRM system.Following Up: Contact clients to confirm their satisfaction or to provide progress updates on unresolved cases.Product Knowledge: Stay updated on company offerings to guide customers effectively.