IT Specialist

Results-driven IT Support Specialist in Riyadh, Expert in Tier 1–3 support, ITSM, and end-user enablement using ServiceNow, Zendesk, and JIRA. Proven ability to cut ticket resolution time by 25%, maintain 99% SLA adherence, and lead teams supporting 150+ users.

Core strengths:
ServiceNow Zendesk JIRA MECM Active Directory ITIL Windows OS Endpoint Security Patch Management

Currently managing a team of 6 and delivering high-volume support in Riyadh. Available for immediate transfer.

Pakistani Transferable Iqama Based in Riyadh +966 531 844 634 [email protected]