environments, software, networking, DNS, SSL/TLS, servers, and web infrastructure. Skilled in diagnosing and resolving technical issues, managing
support tickets, assisting remote users, documenting resolutions, and collaborating with technical teams on escalated issues. Strong problem-solving, communication, decision-making, and stakeholder management skills, with a proven ability to translate customer requirements into practical solutions. Strong communicator with a customer-focused approach and a solid understanding of structured troubleshooting and technical support
processes. Experience in Windows troubleshooting, Active directory, TCP/IP.