Mohammed Rishal, Experienced and hands-on IT Support Professional currently working in Saudi Arabia and open to suitable opportunities in IT Support, IT Technician, Desktop Support, Network Support, or IT Infrastructure.
I have 2+ years of practical IT experience supporting users, computers, networks, servers, printers, CCTV, Microsoft 365, and other IT systems.
TECHNICAL EXPERIENCE
*IT Support & Desktop Support
• L1/L2 technical support for end users
• Windows installation, configuration and troubleshooting
• Desktop and laptop setup and maintenance
• Hardware and software troubleshooting
• Computer component replacement and basic hardware repair
• Microsoft Office support
• User account and access support
• Remote and onsite technical support
*Networking
• LAN/WAN troubleshooting
• TCP/IP
• DNS and DHCP
• IP addressing and connectivity troubleshooting
• Switches and basic routing
• VLAN concepts and configuration support
• Wi-Fi troubleshooting
• Network device troubleshooting
• Firewall environment support
• FortiGate firewall exposure
*Servers & Systems
• Windows Server support
• Active Directory
• User and computer account management
• DNS/DHCP support
• Windows system administration
• VMware virtualization support
• System and workstation maintenance
*Microsoft 365 & Email
• Microsoft 365 administration/support
• Exchange Online
• Outlook troubleshooting
• User account management
• Email configuration and troubleshooting
• Microsoft 365 licensing/user support
• Sign-in and account troubleshooting
*Printers & Office Equipment
• Network printer installation and configuration
• Printer troubleshooting
• Scanner and peripheral troubleshooting
• Print connectivity and driver issues
*CCTV & Security Systems
• CCTV/DVR & NVR troubleshooting
• Camera connectivity issues
• DVR storage and basic configuration support
• Network connectivity for CCTV systems
*Telephone / Communication Systems
• IP phone troubleshooting
• PBX/VoIP support
• Network connectivity troubleshooting for IP phones
• Telephone system support
**Biometric / Attendance Systems**
• Biometric attendance machine support
• User registration and management
• Attendance data import/export
• Attendance software support
• Troubleshooting device/software connectivity
• Attendance reporting and maintenance
*IT Asset & Infrastructure
• IT equipment installation and deployment
• IT asset inventory and documentation
• Hardware allocation and handover
• IT equipment troubleshooting
• Vendor coordination
• Basic IT procurement support
• Maintaining technical records and documentation
### PROFESSIONAL COURSES COMPLETED
• CCNA
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MCSE
• Microsoft Azure Fundamentals (AZ-900)
### PERSONAL DETAILS
*Name: Mohammed Rishal
*Current Location: Saudi Arabia
*Current Status: Currently working in Saudi Arabia
*Iqama: Transferable
*Experience: 2+ Years
*Availability: Immediate
*Nationality: Indian
*Preferred Positions: IT Support / IT Technician / Desktop Support / IT Infrastructure / Network Support
*Preferred Locations: Riyadh / Dammam / Al Khobar / Jeddah / Saudi Arabia
I am a practical, hardworking, and quick-learning IT professional with strong troubleshooting and problem-solving abilities. I am comfortable working independently as well as with an IT team and handling multiple technical issues in a professional environment.
*I am currently employed but open to suitable opportunities that offer professional growth and a better career path.
Interested employers or recruiters may contact me for my updated CV and further details.