We are looking for a professional and customer-focused **Help Desk Officer** to join our team in Dubai. The ideal candidate should have excellent communication skills, basic technical knowledge, and the ability to provide prompt support to employees and customers.
**Job Responsibilities:**
* Respond to customer and employee inquiries via phone, email, and in person
* Provide first-level technical and administrative support
* Log, track, and resolve support requests efficiently
* Escalate complex issues to the appropriate department
* Maintain accurate records of support tickets and resolutions
* Assist with system access, software, and basic troubleshooting
* Ensure excellent customer service and timely issue resolution
**Requirements:**
* Previous experience as a Help Desk Officer, IT Support Assistant, Customer Support Executive, or Service Desk Officer is an advantage
* Good communication and problem-solving skills
* Basic knowledge of computer systems and MS Office applications
* Strong customer service and organizational skills
* Ability to work in a fast-paced environment
* Immediate joiners preferred
📍 **Location:** Dubai
💰 **Salary + Accommodation + Transportation + Benefits** as per company policy
📲 **Interested candidates can send their CV via WhatsApp:** **+971 52 663 4654**.