Customer-focused and hardworking Waiter / Food & Beverage Service Professional with 3 years of hotel experience, including 2 years at Ramada Hotel Multan and 1 year at PC Hotel Islamabad. Experienced in restaurant service, table setup, order taking, food and beverage service, buffet operations, table clearing, guest assistance and maintaining high standards of cleanliness and hospitality. Polite, well-groomed and able to work efficiently in busy hotel environments while ensuring excellent guest satisfaction.
WAITER / F&B; SERVICE — PC Hotel, Multan, Pakistan
29 Jul 2025 – 05 Aug 2026 • Welcome guests professionally, assist with seating and provide menus in a courteous manner. • Take accurate food and beverage orders and communicate them clearly to kitchen and service teams. • Serve food and beverages promptly while following hotel service and presentation standards. • Set tables with cutlery, crockery, glassware, napkins and other service items. • Maintain restaurant cleanliness, service stations and dining areas before, during and after service. • Assist with breakfast, lunch, dinner, buffet and banquet operations during busy periods. • Check guest satisfaction, respond politely to requests and address routine service concerns promptly. • Clear used plates, glasses and cutlery efficiently and reset tables for the next guests. • Coordinate with kitchen and F&B; staff to ensure smooth and timely service. • Follow food hygiene, personal grooming, safety and sanitation procedures. • Assist with opening and closing duties, stock replenishment and restaurant setup. WAITER / RESTAURANT SERVICE — RAMADA Hotel, Multan, Pakistan
05 May 2022 – 15 June 2025
• Prepare dining areas and service stations before each shift and maintain professional presentation. • Greet guests, present menus, answer basic menu questions and take accurate orders. • Serve meals, beverages and buffet items according to hotel standards and guest requirements. • Clear and reset tables quickly while maintaining a clean and pleasant dining environment. • Assist during conferences, banquets, functions and high-volume restaurant service. • Replenish cutlery, crockery, glassware, napkins and other service supplies as needed. • Coordinate with kitchen staff regarding special requests, order accuracy and service timing. • Monitor tables and proactively assist guests with additional requirements. • Follow food safety, hygiene, sanitation and workplace safety standards. • Report guest concerns, breakages, shortages and maintenance issues to the supervisor. CORE SKILLS
Food & Beverage Service
Order Taking & Accuracy
Guest Relations
Table Setup & Clearing
Buffet & Banquet Service
Menu Knowledge Restaurant Cleanliness
Food Hygiene & Safety
Service Station Management Guest Assistance
Teamwork & Communication
Time Management Professional Grooming
Problem Solving
Working Under Pressure
• Excellent customer-service attitude with polite and respectful communication. • Strong attention to order accuracy, table presentation and guest requirements.
PROFESSIONAL EXPERIENCE
PROFESSIONAL STRENGTHS
PROFESSIONAL PROFILE • Able to remain calm, organized and productive during busy service periods. • Reliable team player with good coordination between Front of House and Kitchen. • Committed to cleanliness, hygiene, professional grooming and hotel standards.
Education Intermediate — Pakistan
Languages English — Good Urdu — Fluent / Native
Full Name
Aun Abbas Shah Nationality
Pakistani
Iqama Status
Valid Position Applied For
Waiter / Restaurant Waiter / F&B; Attendant
To obtain a Waiter position in a reputable hotel or hospitality organization where I can use my hotel F&B; experience, customer-service skills and strong work ethic to deliver professional service, support smooth restaurant operations and contribute to guest satisfaction.