Customer Success Manager / Key Account Manager / Operations Manager / Business Analyst

PMP-certified and MBA-educated professional with over 8 years of experience in B2B SaaS, enterprise technology, and key account management across the Saudi Arabian market. I specialize in managing large-scale client portfolios (200+ enterprise accounts), driving system adoption, and bridging the gap between technical delivery teams and commercial operations. I am currently seeking a senior, non-quota-driven role that leverages my operational and analytical background.

Customer Success & Account Management: End-to-end management of enterprise client portfolios, conducting Executive Business Reviews (QBRs), driving platform adoption, and protecting recurring revenue.

Operations & Business Analysis: Tracking operational KPIs, managing technical escalations, analyzing data to streamline workflows, and improving service level agreements (SLAs).

Project Coordination: Acting as the primary bridge between clients, engineering, sales, and support teams to ensure seamless software deployments and issue resolution.

Systems & IT Proficiency: Advanced hands-on experience with MS Dynamics 365 (Enterprise CRM), Power BI, PostgreSQL, Jira, and Advanced MS Excel.

Education: Master of Business Administration (MBA) + Bachelor of Commerce.

Certifications: Project Management Professional (PMP) – Active.

Languages: Arabic (Fluent / Business Professional), English (Fluent / Business Professional), and Urdu (Native).

Nationality: Indian
Iqama Status: Valid and Transferable.
Driving License: Valid KSA Driving License.

Current Location: Jeddah, Saudi Arabia (open to relocation anywhere in KSA or the wider Middle East).
Availability: Ready to join/transfer.

Name: Saleh Abdullah
Mobile: +966 539 792 984
Email: [email protected]