Admin/secretary/accounts Assistant/customer Service


FATHIMATHUL MUNAVIRA
ADMINISTRATIVE PROFESSIONAL | HR & LOGISTICS COORDINATION| ACCOUNTS ASSISTANT | CUSTOMER SERVICE
[email protected] , +973 33249325


PROFESSIONAL SUMMARY
Organized and detail-oriented Administrative Professional with experience in office administration, HR support, logistics
coordination, customer service, admissions, cash handling, record keeping, and basic accounting. Proficient in Microsoft
Excel and Microsoft Word, with working knowledge of Tally Prime and Zoho Books. Experienced in data entry,
maintaining records, preparing reports and documentation, coordinating daily operations, and supporting accounting and
administrative tasks. Currently pursuing CMA Intermediate and a B.Com, with a Diploma in Office Administration &
Foreign Accounting and a Certificate in Accounting Technician (CAT) already completed. Seeking opportunities in
Administration, HR, Accounts Assistant, Junior Accountant, Logistics Coordination, or Customer Service.


PROFESSIONAL EXPERIENCE
Admin Assistant cum admissions cordinator
Xpertz Academy & Bestinn Holidays | 2021–2022 | (same management)
Managed student admissions, enrolment, and related documentation.
Handled enquiries through phone, email, WhatsApp, and in-person communication.
Maintained accurate student records and office files.
Prepared reports and supported daily administrative operations using Microsoft Excel and Word.
Social Media cordinator
Managed Instagram posts and promotional content for resorts and travel packages.
Communicated with customers through WhatsApp to understand their travel requirements
Shared suitable resorts and travel packages based on customer preferences.
Coordinated resort bookings and maintained customer communication.
HR Assistant – Logistics Coordination
Potafo | 2023–2024
Coordinated daily delivery operations and assigned delivery personnel to orders.
Maintained records of deliveries, assignments, and daily activities.
Collected and recorded cash received from delivery personnel.
Assisted with administrative and operational coordination to ensure smooth delivery processes.
INTERNSHIP EXPERIENCE
Accounts Training Intern – EduHub
2026
Gained practical exposure to bookkeeping, invoices, voucher entries, and financial records.
Practiced accounting data entry using Tally Prime and Zoho Books.
Assisted with preparing spreadsheets, reports, and accounting documentation.
Gained practical exposure to bank reconciliation and maintaining financial records.


EDUCATION
Diploma in Office Administration & Foreign Accounting – Institute of Commerce Studies (ICS)
Certificate in Accounting Technician (CAT) – Institute of Cost Accountants of India (ICMAI)
CMA Intermediate (Pursuing) – Institute of Cost Accountants of India (ICMAI)
Bachelor of Commerce (B.Com) – Pursuing – Indira Gandhi National Open University (IGNOU)


TECHNICAL SKILLS
Microsoft Excel | Microsoft Word | Microsoft PowerPoint | Tally Prime | Zoho Books |
QuickBooks | Sage 50 | Peachtree | Busy Accounting Software | Email & Internet Applications

LANGUAGES: English | Malayalam | Hindi
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