Requirements:
Fluent in English (spoken and written) — required
2–3 years of experience in a similar customer service role
Strong computer skills (MS Office, CRM systems, or similar)
Excellent communication and problem-solving skills
Ability to multitask and work under pressure
Responsibilities:
Respond to customer inquiries via phone, email, and/or chat
Resolve complaints and escalate issues when needed
Maintain accurate records of customer interactions
Provide product/service information to customers