Experienced in application troubleshooting, incident management, problem management, SLA management, ticketing, monitoring, log analysis, SQL, ServiceNow, Jira, Dynatrace, Kibana, REST APIs, Windows, application deployments, release support, and post-deployment validation. ITIL Foundation certified with hands-on experience in ITSM processes, RCA, escalation, and coordination with L2/L3 teams.
Currently based in Saudi Arabia and available to join immediately. Looking for opportunities as:
• Application Support Engineer
• Application Support Specialist
• Production Support Engineer
• IT Support Engineer
• Technical Support Engineer
• IT Operations / Service Desk roles
Preferred locations: Riyadh and Eastern Province (Dammam, Khobar, Dhahran, Jubail).
Indian National Transferable Iqama Immediate Joiner Open to Relocation
Interested employers/recruiters can contact me through phone or WhatsApp.