Hufof, Saudi Arabia
+966 545 852 099
[email protected]
Professional Summary
Self motivated, reliable, and adaptable, with proven ability to resolve technical issues
efficiently while supporting business operations.
Professional Experience
IT Technical Support
Abdul Ali Alajmi Co.
Saudi Arabia
December 2024 Present
ï‚· Provided technical support for hardware, software, and application-related issues.
ï‚· Responded to support requests via phone, email, remote access, and helpdesk
ticketing systems, ensuring timely issue resolution.
ï‚· Installed, configured, and maintained desktop computers, laptops, printers, copier
machines, IP phones, and other IT equipment.
ï‚· Diagnosed and resolved hardware, software, system, and network-related issues to
minimize downtime.
ï‚· Created, configured, and managed user domain accounts and access permissions.
ï‚· Supported remote users by resolving email, and network connectivity issues.
ï‚· Maintained IT documentation, including asset inventory, user manuals, and technical
procedures.
ï‚· Assisted in the administration and maintenance of network infrastructure, including
switches, routers, wireless access points, and structured cabling.
ï‚· Configured and installed ZKTeco biometric attendance and access control
systems,boom gate barrier
ï‚· Configured, deployed, and maintained NanoStation and Mimosa wireless networking
devices.
ï‚· Installed, configured, both analog and IP CCTV surveillance systems.
ï‚· Installed, configured, and supported Microsoft Windows operating systems (Windows
7, 8, 10, and 11).
ï‚· Provided support for Oracle-based applications and internal ticketing systems.
ï‚· Installed, configured, maintained, and troubleshot multifunction printers and copiers,
including Ricoh, HP, Xerox, Kyocera, Develop, Nashuatec, and Konica Minolta
devices.
ï‚· Ensured endpoint security through antivirus/anti-malware management, system
updates, and backup procedures.
ï‚· Coordinated with hardware and software vendors for equipment repairs, warranty
claims, and technical support.
ï‚· Escalated complex technical issues to senior engineers or external support teams
when necessary, ensuring effective resolution.
IT Technical Support / Network Support / Operations Coordinator
Khalij Swan Group
Doha, Qatar
March 2016 April 2019
ï‚· Performed passive structured cabling and network termination.
ï‚· Installed and maintained biometric systems, Avaya equipment, and IP phones.
ï‚· Supported printers, copiers, desktops, and laptops.
ï‚· Installed and maintained NAS systems and configured Outlook (POP3 / Exchange).
ï‚· Assisted in domain server and email server maintenance.
ï‚· Installed IP CCTV systems and provided remote desktop support.
ï‚· Coordinated daily operational activities to ensure efficiency and productivity.
ï‚· Supported inventory, procurement, and logistics operations.
ï‚· Assisted management with planning, monitoring, and improving operational
processes.
ï‚· Assign employees to appropriate work sites and ensure adequate manpower
coverage.
ï‚· Communicate work schedules and site assignments to employees and supervisors.
ï‚· Coordinate company vehicles according to staff transportation and operational
requirements.
ï‚· Assign vehicles and drivers to specific sites, employees, or operational activities.
ï‚· Schedule regular vehicle servicing, preventive maintenance, inspections, and
registration renewals.
ï‚· Coordinate vehicle repairs with workshops, mechanics, suppliers, and service
providers.
ï‚· Coordinate with management, supervisors, HR, drivers, and site personnel to resolve
operational issues.
ï‚· Ensure that all operational activities are carried out according to company policies and
procedures.
ï‚· Project sites included: Doha Bank, Sudan Embassy, Nada Dairy, Ezdan Village.
PC Technician
Almoamar Information System Co. – Saudi Arabia
2012 – 2015
ï‚· Assembled, configured, and upgraded desktop PCs and laptops.
ï‚· Installed and updated Windows operating systems and business applications.
ï‚· Diagnosed and resolved hardware, software, and peripheral issues.
ï‚· Supported LAN/WAN connectivity and assisted with network troubleshooting.
ï‚· Performed routine maintenance, virus removal, and data backups.
 Provided on‑ site and remote technical support to end‑ users.
ï‚· Documented issues, repairs, and technical solutions.
ï‚· Passive network cabling
ï‚· Escalate complex technical issues to senior IT staff or System administrator
ï‚· Supporting University special application
ï‚· Respond to IT incidents and service requests and ensure problems are resolved
within the required service level.
Computer Technician
Educel Computer Center – Philippines
2007 – 2011
ï‚· Diagnosed and repaired computer hardware and software issues.
ï‚· Installed and maintained desktops, laptops, printers, and peripherals.
 Provided technical support to end‑ users in person, by phone, and via email.
ï‚· Assisted in LAN/WAN setup, maintenance, and troubleshooting.
ï‚· Supported backup, recovery, and data protection tasks.
ï‚· Trained users on basic IT operations and best practices.
ï‚· Troubleshoot basic network, Wi-Fi, and connectivity issues.
ï‚· Perform hardware repairs, upgrades, and replacements when required.
ï‚· Maintain records of IT equipment, repairs, and support requests.
Computer Technician
EMCOR Inc. – Philippines
2004 – 2007
ï‚· Provided computer repair, maintenance, and technical support services.
ï‚· Installed operating systems, software, and security updates.
ï‚· Supported local networks