We are hiring an experienced and customer-focused IT Helpdesk Professional to provide technical support and ensure timely resolution of user issues.
Key Responsibilities:
• Provide IT helpdesk and end-user support
• Troubleshoot hardware, software, Windows, network, printer and application issues
• Manage support tickets and maintain accurate service records
• Escalate complex issues to the appropriate technical teams
• Create support procedures and knowledge-base articles
• Monitor open tickets and prepare helpdesk KPI reports
• Follow up with users and ensure timely issue resolution
• Deliver professional support to technical and non-technical users
Candidate Requirements:
• Minimum 2 years of IT Helpdesk, Service Desk or IT Support experience
• Diploma or bachelor’s degree in IT, Computer Science, Engineering or a related field
• Strong hardware, software, networking and troubleshooting knowledge
• Good knowledge of Windows and common business applications
• Excellent English communication and customer-service skills
• Arabic language skills would be an advantage
• Strong documentation, reporting and problem-solving abilities
• Willingness to work shifts in a 24/7 support environment
• Indian candidates currently residing in Bahrain are preferred
• Candidates who can join immediately or at short notice will have an advantage
Job Details:
• Location: Bahrain
• Employment Type: Full-time
• Category: IT User Support & Service Delivery
Interested candidates should send their updated CV with the following details:
Current location
Visa status
Current salary
Expected salary
Notice period/availability
Total IT support experience