Energetic, bilingual (Native Arabic & Native English) IT Support & Client Operations Specialist with 3+ years of onsite platform support experience in Saudi Arabia (supporting 2,000+ users). Proven track record bridging communication between non-technical end-users and software engineering teams: diagnosing Tier-1/Tier-2 issues, conducting structured UAT/regression testing, and using Postman for API testing. Backed by hands-on training in modern DevOps & Cloud fundamentals (AWS EC2, Docker, GitHub Actions CI/CD pipelines, Python scripting) and AI-assisted troubleshooting workflows.
KEY HIGHLIGHTS:
• Born and raised in Saudi Arabia — Native Arabic & Native English.
• 3+ years onsite university LMS & enterprise platform support (2,000+ users, 98% satisfaction rating).
• Reduced ticket response times by 30% and cut repeat queries by 30% via bilingual SOPs and knowledge bases.
• Structured UAT testing & bug escalation: reproducing defects, analyzing logs, and logging curl payloads for developers.
• Technical tools: Postman (API testing & simulation), Python (scripting & automation), AWS EC2, Docker, GitHub Actions, HTML/CSS.
• Master of Business Administration (MBA) in progress; Bachelor of Science in Computer Science.
ROLES SOUGHT:
• IT Support Specialist / Senior Helpdesk Engineer (Tier 1 / Tier 2)
• Application Support Specialist / LMS Support Specialist
• Technical Client Operations / Implementation Specialist
• IT Operations & Service Desk Coordinator
STATUS & AVAILABILITY:
• Iqama Status: Transferable Iqama (Ready for immediate transfer)
• Notice Period: Immediate Joining
• Location: Jeddah, Saudi Arabia (Open to relocation anywhere across KSA)
• Contact: +966 54 488 2306
• Email: [email protected]