Key Responsibilities:
• Handle room reservations through phone, email, and booking systems.
• Process bookings, amendments, and cancellations accurately.
• Provide guests with complete information about room types, rates, and hotel services.
• Coordinate with Front Office and other departments regarding reservations.
• Ensure all reservations are properly recorded and confirmed.
• Assist in maximizing room revenue through upselling techniques.
• Handle guest inquiries professionally and promptly.
• Follow hotel policies and procedures at all times.
Required Skills & Qualifications:
• Good communication and interpersonal skills.
• Fluent in English and Arabic (Arabic speaking is mandatory).
• Computer literate; knowledge of PMS/GDS is a plus.
• Detail-oriented with good organizational skills.
• Able to work under pressure and multitask.
• Hospitality or hotel management background preferred.
• Previous experience in reservations or front office is an advantage.
Please send your [email protected]