Riyadh, Saudi Arabia Transferable Iqama Immediate Joiner
Contact: +966 59 513 1640
PROFESSIONAL PROFILE
Operations Specialist with 3+ years of experience in transportation, logistics, and service operations across Saudi Arabia and Pakistan.
Proven ability to monitor shipment movement, coordinate with drivers and vendors, resolve operational disruptions, and prepare daily performance reports.
Currently at Samsung Electronics (Riyadh) managing service cases, order tracking, and operational data through SAP SESAR, Sprinklr, and HyPress.
Previously worked as Operation Officer at Nawarah Groups of Transportation and Freight Forwarding (Jeddah) and SWVL Co. (Karachi), ensuring smooth daily operations, compliance with company policies, and timely issue resolution.
Currently based in Riyadh with a transferable Iqama and available for immediate joining.
CORE SKILLS
Operations & Logistics
Operations Coordination & Scheduling
Shipment & Delivery Monitoring
Vendor & Driver Coordination
Operational Documentation & Reporting
Issue Resolution & Process Improvement
Service Tracking & Follow-ups
Route & Schedule Management
Systems & Tools
SAP SESAR
Sprinklr
HyPress
Service Tracking Systems
Microsoft Excel
Visual Reporting Tools
Reporting & Analysis
Daily Operational Reports
Performance KPI Tracking
TR Reports
Visual Reports & Dashboards
EXPERIENCE
Customer Experience Associate
Samsung Electronics – Riyadh, Saudi Arabia
October 2024 – Present
Manage customer interactions and service cases using Sprinklr platform.
Track customer orders and service requests through HyPress system.
Use SAP SESAR to update service data, case status, and operational records.
Handle PL cases, DAP, and DOA processes as per company procedures.
Monitor service progress using structured service tracking tools.
Prepare and provide TR reports covering service status and resolution progress.
Maintain service quality standards and support performance KPIs.
Participate in team meetings to review quality and performance outcomes.
Create visual reports to present service trends and operational insights.
Operation Officer
Nawarah Groups of Transportation and Freight Forwarding – Jeddah, Saudi Arabia
Jan 2024 – Sep 2024
Supported daily transportation and freight forwarding operations.
Monitored shipment movement, delivery schedules, and timelines.
Coordinated with drivers, vendors, and internal teams for smooth execution.
Handled operational issues and ensured timely resolution.
Prepared operational documentation and routine performance reports.
Maintained accurate records for shipments and deliveries.
Operation Officer
SWVL Co. (Transportation & Logistics) – Karachi, Pakistan
Mar 2021 – Dec 2022
Assisted in managing daily transportation routes and schedules.
Supported vehicle and driver coordination to maintain service continuity.
Responded to operational disruptions and service delays.
Prepared daily operational and performance reports.
Ensured compliance with company policies and safety guidelines.
EDUCATION
Bachelor's in Actuarial Science and Risk Management
University of Karachi
2016 – 2020
LANGUAGES
English – Fluent
Arabic – Basic
Urdu – Native
ADDITIONAL INFORMATION
Nationality: Pakistan
Current Location: Saudi Arabia
Availability: Immediate Joiner
Iqama: Transferable
AVAILABLE FOR
Operations Specialist
Operations Officer
Logistics Coordinator
Transportation Supervisor
Service Coordination Specialist
Operations Executive
📍 Location: Riyadh, Saudi Arabia
✅ Transferable Iqama
✅ Immediate Joiner
📞 +966 59 513 1640