Troubleshoot hardware, software, operating system, and connectivity issues.
Manage Microsoft 365 applications, accounts, and user access.
Create and maintain Active Directory user accounts and permissions.
Support Windows desktops, laptops, printers, and peripheral devices.
Troubleshoot LAN/WAN, TCP/IP, DNS, and DHCP issues.
Configure and support network devices and basic connectivity.
Handle help desk tickets and resolve technical issues efficiently.
Install, configure, and maintain IT hardware and software.
Maintain accurate records of IT incidents, assets, and support activities.