Diagnose and resolve desktop, software, hardware, and network problems.
Support Windows operating systems and Microsoft 365 applications.
Manage Active Directory users, groups, passwords, and permissions.
Configure computers, printers, scanners, and other IT peripherals.
Monitor and troubleshoot network connectivity and user access.
Respond to help desk requests and prioritize incidents effectively.
Assist users with Microsoft Outlook, Teams, Word, and Excel.
Perform software installation, updates, and system configuration.
Escalate complex technical issues when required.