Troubleshoot Windows operating systems, applications, and hardware.
Manage Active Directory accounts and user permissions.
Support Microsoft 365 services and end-user applications.
Troubleshoot TCP/IP, LAN/WAN, DNS, and DHCP issues.
Assist with network configuration and connectivity troubleshooting.
Install and configure desktops, laptops, printers, and peripherals.
Maintain reliable IT services for daily business operations.
Investigate recurring technical issues and implement solutions.
Document incidents, configurations, and technical procedures.