Troubleshoot Windows, hardware, software, and peripheral issues.
Support Microsoft 365 applications and user accounts.
Manage Active Directory users, groups, and access permissions.
Diagnose network, internet, printer, and connectivity problems.
Install and configure desktops, laptops, and business applications.
Track incidents and follow up on unresolved technical issues.
Assist users with Outlook, Teams, Office applications, and VPN access.
Perform routine maintenance and software updates.
Deliver clear and professional technical assistance.