Troubleshoot LAN/WAN, VLAN, TCP/IP, DNS, and DHCP issues.
Support routing, switching, and network connectivity.
Configure and troubleshoot computers, printers, and network devices.
Manage Active Directory and Microsoft 365 user environments.
Resolve hardware, software, and operating system problems.
Monitor network-related issues and investigate connectivity failures.
Provide technical support through help desk and direct user assistance.
Maintain documentation for network and IT support activities.
Support stable and secure day-to-day IT operations.