Hasan Raza
Address: Al Khobar City, Eastern Province, Saudi Arabia
Mobile (KSA): +966 510500354
Email: [email protected]
Gender: Male | Date of Birth: 01/07/1999 | Nationality: Pakistani
Iqama Status: Valid & Transferable
JOB APPLIED FOR / POSITION
Business Development/ Freight Control Coordinator
WORK EXPERIENCE - 7 Years
Freight Control/ Logistics Coordinator
Hani al Hoty and Partner Company Ltd. (Part of Al Hoty Group), Al Khobar KSA
2024 - Present
• Coordinate domestic and international shipments, ensuring timely and cost-effective
delivery of goods.
• Plan, schedule, and monitor transportation activities while maintaining compliance with
company and regulatory requirements.
• Liaise with freight forwarders, shipping lines, customs brokers, transport providers, and
warehouse teams to ensure smooth logistics operations.
• Prepare and review shipping documents, including invoices, packing lists, bills of lading,
delivery notes, and customs documentation.
• Track shipments, resolve transportation delays, and provide proactive updates to
customers and internal stakeholders.
• Negotiate freight rates and service agreements with logistics providers to optimize
transportation costs and service quality.
• Maintain accurate logistics records, shipment databases, and inventory movement
reports.
• Coordinate with procurement, sales, and operations teams to ensure material
availability and on-time project execution.
• Develop and maintain strong relationships with clients by serving as the primary point of
contact for logistics and service-related matters.
• Respond promptly to customer inquiries, complaints, and service requests while
ensuring high levels of customer satisfaction.
Business Development/ Customer Care Services Coordinator
McDonalds Riyadh, KSA 2022 - 2024
• Greet customers warmly and create a welcoming dining experience for all guests.
• Assist customers with menu information, promotions, product recommendations, and
order inquiries.
• Handle customer complaints and service issues professionally, ensuring prompt
resolution and customer satisfaction.
• Monitor dining areas to maintain cleanliness, hygiene, and a comfortable environment
for guests.
• Support front-counter operations by taking orders accurately and processing payments
efficiently.
• Coordinate with kitchen and service teams to ensure timely and accurate order delivery.
• Conduct regular follow-ups with customers during their visit to ensure service
expectations are met.
• Assist customers with self-order kiosks, mobile app orders, and table service requests.
• Maintain high standards of quality, service, and cleanliness in accordance with
McDonald's operating procedures.
Logistics and Supply Chain Coordinator
Nestle, Lahore Pakistan 2019 - 2022
• Coordinate inbound and outbound logistics operations to ensure timely and cost-
effective movement of goods across the supply chain.
• Monitor inventory levels and collaborate with planning teams to maintain optimal stock
availability and prevent shortages.
• Coordinate with suppliers, transporters, warehouses, and distribution centers to ensure
smooth material flow and product deliveries.
• Track shipments and resolve transportation, warehousing, and delivery issues to
maintain service levels.
• Prepare and maintain logistics documentation, including delivery orders, shipment
records, invoices, and inventory reports.
• Support demand and supply planning activities by analyzing sales forecasts and
inventory requirements.
• Monitor key supply chain KPIs such as order fulfillment, stock availability, transportation
performance, and delivery accuracy.
• Collaborate with Sales, Procurement, Manufacturing, and Customer Service teams to
ensure efficient order processing and distribution.
• Manage relationships with third-party logistics providers (3PLs) and transportation
vendors to achieve operational excellence.
EDUCATION AND TRAINING
NEBOSH IGC Lvl 2 (2026) - United Kingdom
IOSH & OSHA (2026) - United States of America
Army Logistics Course (2020-2021) - Army School of Logistics, Muree, Pakistan
Graduation (2017- 2020) - Allama Iqbal International University, Islamabad, Pakistan
MS Office Management Course (2017) - TEVTA, Jhelum City, Pakistan
PERSONAL SKILLS
Mother Tongue(s)
ï‚· Punjabi
ï‚· Urdu
Other Languages
Language Listening Reading Spoken Interaction Spoken Production Writing
English C2 C2 C2 C2 C2
Arabic B2 B2 B2 B2 B2
Punjabi C2 C2 C2 C2 C2
Urdu C2 C2 C2 C2 C2
Levels: A1/A2 – Basic user | B1/B2 – Independent user | C1/C2 – Proficient user (CEFR)
Communication Skills
• Excellent verbal and written communication skills for coordinating with customers,
suppliers, transporters, and internal departments.
• Strong customer service communication with the ability to handle inquiries, complaints,
and service requests professionally.
• Effective relationship-building skills to maintain positive interactions with clients,
vendors, and logistics partners.
• Ability to provide clear and timely shipment updates, delivery schedules, and order
status information to customers.
• Professional email correspondence and business communication skills.
• Active listening skills to understand customer requirements and resolve issues
efficiently.
Organizational / Managerial Skills
• Ability to manage urgent requirements and changing priorities without compromising
accuracy or service quality.
• Strong document control and filing skills for both physical and elect