5+ Years IT Support Experience Saudi Arabia (Riyadh) Transferable Iqama, Available Immediately
IT Support Engineer IT Engineer IT Support IT Technician Desktop Support Engineer Desktop Support Technician Field Service Engineer Field Engineer Technical Support Engineer Hardware Support Engineer Service Engineer
Results-driven Desktop & IT Support Engineer with 5+ years of experience across India and Brunei, supporting 300+ device enterprise environments. Strong hands-on expertise in hardware troubleshooting, Windows OS, Active Directory, networking, and end-user computing, with proven SLA-driven ticket resolution.
KEY SKILLS:
Desktop/Laptop Support • Hardware Troubleshooting (RAM, HDD/SSD, Motherboard, PSU, GPU) • BIOS Configuration • OS Installation & Imaging (Windows 11, macOS) • Dell/HP/Lenovo/Acer/Sony/Samsung Warranty Support • Printer & Scanner Support (Konica Minolta, Canon, HP, Epson) • Active Directory & GPO • Microsoft 365 / Outlook / Teams • Networking (LAN, Wi-Fi, DNS, DHCP, VPN) • Remote Support (TeamViewer, AnyDesk, RDP) • ServiceNow / Jira / Zendesk (ITSM) • Incident & Escalation Management • Vendor Coordination • IT Asset Management • Intune / CrowdStrike • Basic PowerShell & CMD
EXPERIENCE HIGHLIGHTS:
IT Service Desk Engineer – Vega Intellisoft, Chennai (Windows Server, AD, Office 365, VIP/executive support, hardware replacement)
Desktop Support Engineer L1 (Field) – Lenovo Warranty Partner, Chennai (ThinkPad/ThinkBook/IdeaPad/Legion repair, remote & onsite support)
Desktop Support Engineer – Bakir Jaya Pvt Ltd, Brunei (300+ laptops/desktops managed, onsite warranty support)
Laptop Technician – hardware repair & OS installation for walk-in clients
Hands-on component-level repair: motherboard, RAM, SSD/HDD, PSU
Enterprise printer/peripheral support & preventive maintenance
CCNA training completed (networking fundamentals)
CURRENT LOCATION: Saudi Arabia (Riyadh)
AVAILABILITY: Available for suitable IT opportunities / interviews
CONTACT:
📞 0573450042
📧 [email protected]
