# BUSINESS PLAN
## HR Operations, Workforce Analytics & Automation Services for Businesses in Saudi Arabia
The business will help business owners and managers who need practical HR support but may not have the resources or need for a large internal HR department.
The business will combine:
- HR Operations
- HRIS and employee data management
- Workforce planning
- Manpower reporting
- Recruitment and onboarding support
- Excel and Power BI reporting
- HR process automation
- Microsoft 365 solutions
- HR documentation
- Generative AI productivity solutions
The core proposition is:
Practical HR, workforce, and automation support for businesses in Saudi Arabia.
# 2\. Target Market
Focus specifically on expatriate business owners, managers and professionals operating businesses in Saudi Arabia.
Potential customer segments include:
- Expatriate-owned SMEs
- Expatriate-managed companies
- International companies with small Saudi operations
- Contractors
- Construction companies
- Engineering companies
- Facilities-management companies
- Trading companies
- Hospitality businesses
- Restaurants and food businesses
- Professional-services companies
- Recruitment and manpower companies
- IT and technology companies
- Healthcare-related businesses
- Education and training companies
- Small consulting firms
- Startups
Target decision-makers:
- Business owners
- Managing Directors
- General Managers
- Operations Managers
- HR Managers
- Admin Managers
- Finance Managers
- Project Managers
- Office Managers
---
# 3\. Customer Problems
Identify and explain the common operational problems faced by these businesses.
Examples:
- Employee information scattered across Excel files
- Poor employee master-data management
- Manual HR reporting
- Difficult headcount tracking
- Recruitment information spread across WhatsApp, email and spreadsheets
- Lack of workforce visibility
- Manual monthly reports
- Poor onboarding processes
- Inconsistent HR documentation
- Difficulty tracking employee documents
- Repetitive administrative work
- Lack of HR dashboards
- Difficulty consolidating information from different locations/projects
- Managers spending excessive time preparing reports
- No standardized HR processes
- Limited internal HR resources
- Difficulty turning HR data into management information
Frame the business as solving **operational problems**, not simply selling HR advice.
---
# 4\. Core Services
Build the business around six service categories.
## A. HR Operations Support
Offer:
- Employee database management
- Employee lifecycle administration
- HR documentation
- HR forms
- HR templates
- HR SOPs
- Employee records organization
- HR process documentation
- HR administrative support
- HR reporting
## B. Workforce & Manpower Management
Offer:
- Headcount reports
- Manpower planning
- Workforce tracking
- Employee deployment tracking
- Recruitment requirements
- Vacancy tracking
- Workforce dashboards
- Organizational structures
- Manpower reports
- Workforce analytics
## C. HR Dashboard & Reporting
Offer:
- Excel HR dashboards
- Power Query reporting
- Power BI dashboards
- Recruitment dashboards
- Headcount dashboards
- Attrition reports
- Workforce reports
- HR KPI dashboards
- Management reports
- Automated monthly reporting
## D. HR Automation & Digitalization
Offer:
- HR workflow automation
- Microsoft 365 solutions
- SharePoint HR systems
- Power Automate workflows
- Automated reporting
- Digital forms
- Approval workflows
- Document tracking
- Manual-to-digital process conversion
## E. Recruitment & Onboarding Operations
Offer:
- Recruitment trackers
- Candidate databases
- Recruitment reporting
- Candidate pipeline tracking
- Interview tracking
- Hiring documentation
- Onboarding checklists
- New-employee tracking
- Workforce mobilization/deployment tracking
## F. AI & Business Productivity
Offer:
- AI-assisted HR reporting
- AI document creation
- HR prompt development
- AI-assisted research
- AI productivity workflows
- Generative AI training
- AI-assisted data analysis
- AI workflow assessment
- Automation opportunities assessment
---
# 5\. Productized Services
Create simple packages that expatriate business owners can understand and purchase.
### Package 1 — HR Setup Package
For small businesses that need their HR information organized.
Deliverables:
- Employee master database
- Employee records structure
- HR document tracker
- Basic HR templates
- Employee lifecycle checklist
- Basic HR reporting dashboard
### Package 2 — HR Reporting Package
For businesses currently managing HR through Excel.
Deliverables:
- Employee database
- Headcount report
- Recruitment tracker
- Workforce dashboard
- HR KPI dashboard
- Monthly reporting template
### Package 3 — Workforce Management Package
For companies with multiple projects, departments or locations.
Deliverables:
- Manpower database
- Headcount planning
- Deployment tracker
- Recruitment requirements
- Vacancy tracker
- Workforce dashboard
### Package 4 — HR Automation Package
For businesses with repetitive manual processes.
Deliverables:
- Process assessment
- Process mapping
- Automation opportunities
- Automated workflow
- Digital forms
- Automated reports
- Documentation
### Package 5 — Recruitment & Onboarding Package
Deliverables:
- Recruitment tracker
- Candidate database
- Recruitment dashboard
- Interview tracker
- Offer/onboarding tracker
- New-employee checklist
### Package 6 — Monthly HR Operations Support
Provide ongoing remote/project-based support for companies that do not need a full-time HR operations specialist.
Possible services:
- HR reporting
- Employee database maintenance
- Workforce reporting
- Recruitment tracking
- Dashboard updates
- HR documentation
- Data cleanup
- Management reports
- Process improvement
---
# 6\. Pricing Model
Develop a pricing model suitable for Saudi Arabia.
Use three revenue models:
### Project-Based
Charge a fixed fee for clearly defined projects.
Examples:
- HR database setup
- HR dashboard
- Power BI dashboard
- Recruitment tracker
- HR automation
- Workforce planning model
### Monthly Retainer
Charge a recurring monthly fee for ongoing H
