Experienced in providing technical support for computers, laptops, printers, and other IT devices.
Skilled in Windows installation, configuration, troubleshooting, and software support.
Knowledge of TCP/IP, LAN/WAN, VLAN, DNS, DHCP, VPN, routing, and network troubleshooting.
Experienced in Microsoft 365, Active Directory, user accounts, permissions, and password management.
Capable of diagnosing and resolving hardware, software, network, and connectivity issues.
Experienced in configuring printers, projectors, access points, switches, and other network devices.
Skilled in providing help desk and desktop support to users and resolving technical incidents.
Able to monitor IT infrastructure, perform routine checks, and maintain proper IT documentation.
Strong troubleshooting, communication, and problem-solving skills with a customer-focused approach.