Key Responsibilities
-Coordinate and schedule maintenance and service requests.
-Receive customer maintenance requests and arrange service appointments.
-Coordinate with technicians and assign daily maintenance jobs.
-Follow up on ongoing and completed maintenance work.
-Prepare work orders, service reports, quotations, invoices, and related documents.
-Maintain accurate records of maintenance activities, customer details, and service history.
-Follow up with technicians regarding job status and completion.
-Coordinate with customers regarding appointments, service updates, and job completion.
-Monitor preventive maintenance schedules and ensure timely follow-up.
-Prepare daily, weekly, and monthly maintenance reports.
-Coordinate with the accounts, sales, procurement, and technical departments when required.
-Track spare parts and materials required for maintenance jobs and coordinate with the relevant department.
-Maintain organized filing of maintenance documents and records.
-Handle phone calls, emails, and customer inquiries professionally.
-Perform other administrative duties as assigned by management.
Requirements
-Previous experience as a Maintenance Administrator, Maintenance Coordinator, Service Coordinator, or similar position.
-Experience in a maintenance, technical, facilities, HVAC, electrical, mechanical, or service company is an advantage.
-Good knowledge of Microsoft Office, especially Excel and Word.
-Strong organizational and follow-up skills.
-Good communication and customer-service skills.
-Ability to coordinate multiple jobs and priorities.
-Good command of English, both written and spoken.
-Knowledge of CRM, ERP, or maintenance management systems is an advantage.
-Ability to work under pressure and meet deadlines.
-Strong attention to detail and accuracy.
Key Skills
Maintenance Coordination Scheduling Customer Service Work Orders Service Reports Preventive Maintenance Documentation Follow-up MS Excel Administration