With over 14 years of experience in telecommunications and tech—most notably at Etihad Etisalat
(Mobily)—I specialize in driving customer retention, optimizing operational workflows, and leading
digital transformation initiatives.
Key highlights of my background include:
Boosting Retention & Relationship: Reduced churn and customer dissatisfaction by up to
60% across key sectors.
Elevating Satisfaction: Scaled customer satisfaction scores above 98% through strategic
loyalty programs.
Technical Leadership: Hands-on expertise in Siebel CRM, Remedy, and ServiceNow paired
with a Telecom Engineering degree and a Digital Transformation diploma.
I look forward to discussing how my experience in retention, automation, and customer experience
can add value to your team.
Sincerely,
Belal