ALI RAZA
ris
PERSONAL PROFILE
Experienced IT Support and CCTV Security Technician with over 6 years of hands-on experience
in CCTV installation, surveillance systems, networking, and technical support. Proficient in
installing, configuring, and maintaining IP/Analog CCTV systems, NVRs/DVRs, access control,
routers, switches, and LAN/WAN networks. Strong expertise in diagnosing and resolving
hardware, software, and network-related issues while providing first-line on-site and remote
technical support. Dedicated to delivering reliable security solutions, minimizing system
downtime, and ensuring excellent customer satisfaction through efficient troubleshooting and
professional service.
CONTACT
07897505033
STRENGTH & CAPABILITIES
â?¢ Proven expertise in IT support and troubleshooting.
+966ermak_karima@hotmail.
534538450 â?¢ Strong background in networking and CCTV installation.
com
â?¢ Exceptional ability to manage multiple tasks effectively.
[email protected]
220 Winns Avenue,
â?¢ Proficient in customer service and end-user support.
Walthamstow, E17 5LP
Jeddah / Riyadh, KSA â?¢ Skilled in computer software and hardware maintenance.
Skills â?¢ Effective communicator with excellent problem-solving skills.
â?¢ Experience in coordinating IT-related tasks and projects
â?ª Business Development â?¢ Demonstrated capability in branch management and operations.
PROFESSIONAL SKILLS
â?ª Sales Lead Generation
â?ª Exceptional Customer Service PROFESSIONAL EXPERIENCE
â?ª IT
â?? SupportRelationship
Customer Officer
IT Support & CCTV January 2026 â?? Present
Management Solutions Time Establishment, Jeddah Saudi Arabia
â?ª Administrative Support
â?? Networking
â?ª Market Knowledge â?¢ Installed, configured, and maintained CCTV surveillance systems, including cameras,
â?ª Critical Problem-Solving NVRs/DVRs, Attendance Device and Access Point & related equipment.
â?? CCTV Technician
â?ª Fund Raising Experience
â?¢ Provided first-line technical support by diagnosing and resolving hardware, networking, and
â?ª Profit/Loss Management
CCTV system issues.
â?ª Printers
â?? and Scanners
Team Leadership
â?ª Project Management â?¢ Configured IP cameras, network devices, and basic LAN infrastructure to ensure reliable
â?? Operations
â?ª IT Management
Coordinator system performance.
â?ª Resource Allocation & Planning
â?ª Strategic Planning â?¢ Performed system troubleshooting, preventive maintenance, and software/firmware
â?ª Troubleshooting
â?? Financial Planning & Budgeting updates to minimize downtime.
â?ª Talent & Team Development
â?¢ Assisted customers on-site and remotely, ensuring timely issue resolution and high service
Underwriting
â?ª Branch
â?? Knowledge
Management
quality
â?ª Contract Negotiation
â?ª Requirement Analysis CCTV Technician December 2022 - January 2025
â?? Computer Software and Saad CCTV Security, Gujranwala, Pakistan
â?ª Conflict Resolution
â?ª Personnel Management
â?¢ Installed, configured, and maintained CCTV systems for commercial and residential clients.
â?ª Hardware
Insurance Policies
â?¢ Conducted site surveys to assess security needs and recommend appropriate CCTV
â?ª Automation & Optimization
solutions.
â?? Customer Service â?¢ Troubleshot technical issues with CCTV equipment and performed repairs or replacements
as necessary.
â?? Multitasking â?¢ Ensured compliance with industry standards and regulations for CCTV installation and
operation.
â?¢ Provided training to clients on how to use CCTV systems effectively for surveillance and
â?? Problem Solving security purposes.
â?¢ Collaborated with team members to complete projects on time and within budget.
â?? End User Support
â?? Time Management
RESUME
IT Officer July 2017 - December 2023
Dollar East Money Exchange Company, Gujranwala, Pakistan
â?¢ Provided comprehensive IT support for end user technologies including desktops, printers, scanners, and other devices.
â?¢ Ensured smooth operation of company systems, networks, and infrastructure.
â?¢ Managed and maintained CCTV systems across multiple branches.
â?¢ Coordinated IT-related tasks and projects, ensuring timely completion.
â?¢ Acted as a liaison between IT department and other departments, addressing technical concerns and providing
solutions.
Lab Administrator April 2015 â?? May 2017
Abdullah Computer House, Ali Pur Chatta, Gujranwala, Punjab, Pakistan
â?¢ Managed and administered computer lab operations, ensuring smooth functioning of equipment and software.
â?¢ Maintained inventory of computer hardware, software, and peripherals, ensuring adequate supplies for lab activities.
â?¢ Collaborated with vendors and suppliers to procure necessary equipment and supplies within budgetary constraints.
â?¢ Conducted regular maintenance and upgrades of lab computers and systems to optimize performance and security.
Support Technician January 2014 - March 2015
Fazal Din Pharmaceutical, Pakistan
â?¢ Provided technical support to employees for computer hardware, software, and networking issues.
â?¢ Installed, configured, and maintained computer systems and peripherals.
â?¢ Troubleshooted and resolved technical problems prompt