• Troubleshoot hardware, software, operating system, and network-related issues.
• Install and configure Windows, applications, drivers, and system updates.
• Support LAN/WAN connectivity, TCP/IP, DNS, DHCP, VLAN, and VPN services.
• Configure and troubleshoot switches, routers, access points, and network devices.
• Manage user accounts, permissions, and access through Active Directory.
• Provide Microsoft 365 support including Outlook, Teams, and Office applications.
• Monitor network and system performance and resolve technical issues promptly.
• Maintain IT assets, equipment records, and technical documentation.
• Provide professional help desk and end-user support to ensure smooth daily IT operations.