Job description:
- Welcome members, visitors, and prospective customers professionally.
- Answer phone calls, WhatsApp messages, and customer inquiries.
- Provide information about memberships, packages, promotions, and facility services.
- Register new members and update membership records.
- Process membership payments and issues receipts.
- Handle membership renewals, bookings, and appointment scheduling.
- Follow up on prospective members and direct sales inquiries to the appropriate team.
- Maintain accurate and complete records of daily transactions and customer interactions.
- Handle customer concerns professionally and escalate complaints when necessary.
- Coordinate with trainers and other staff regarding appointments and member requests.
- Maintain a clean, organized, and presentable reception area.
- Assist with daily reports, cash reconciliation, and other administrative duties as assigned.
Qualifications
- High school diploma or equivalent; a diploma or degree in Business Administration is an advantage.
- Previous receptionist, front desk, customer service, or administrative experience preferred.
- Good English communication skills; Arabic is an advantage.
- Basic computer skills and proficiency in Microsoft Office or Google Workspace.
- Strong organizational and multitasking skills.
- Professional appearance and a friendly, approachable attitude.
- Good customer service and problem-solving abilities.
- Basic numerical skills and accuracy when handling payments.
- Ability to work effectively in a team and manage a busy front desk.