I am currently looking for a new opportunity in IT Support, Infrastructure Engineering, or System Administration where I can contribute my technical experience, develop my skills, and grow within a professional IT team.
Technical Experience:
Provide L1 and L2 technical support for hardware, software, operating systems, cloud endpoints, network connectivity, and user access issues.
- Monitor and maintain IT infrastructure, enterprise systems, VMware virtualized environments, and end-user environments to ensure reliable business operations.
- Manage Active Directory and Microsoft Entra ID (Azure AD), including account provisioning, security groups, permissions, Group Policy, password resets, and access control.
- Support Microsoft 365 and Microsoft Intune services, including user administration, device management, cloud access, licensing, authentication, and troubleshooting.
- Configure and troubleshoot network services including TCP/IP, DNS, DHCP, VLANs, Inter-VLAN Routing, VPN (Site-to-Site & Remote Access), LAN/WAN, and Wi-Fi.
- Analyze network traffic and routing protocols (OSPF, EIGRP, BGP) using Cisco CLI, Wireshark, Cisco Packet Tracer, and GNS3.
- Perform data center and virtualization support, managing VMware virtual machines and coordinating on FTTH/GPON wireline infrastructure.
- Use ITSM ticketing systems (ServiceNow, Jira Service Management) to log, prioritize, track, document, and resolve incidents and service requests while maintaining 95% SLA compliance with zero escalations.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, switches, routers, and other IT peripherals.
- Perform software installation, patching, system updates, and configuration changes on Windows 10/11 and Windows Server environments according to IT policies.
- Troubleshoot hardware, operating system, application, network, and connectivity issues using structured CLI diagnostic tools (Ping, Tracert, IPConfig, Netstat).
- Maintain accurate technical documentation, ticket resolution steps in ServiceNow, and IMAC activities to support reporting and operational handoffs.
- Coordinate with remote international teams across time zones and third-party vendors to resolve connectivity, access, and service-related issues.
- Follow IT security, access-control, RBAC, and data-protection procedures across cloud and on-premises environments.
- Provide professional technical support to global users and ensure incidents are resolved strictly within agreed SLA targets.
Education: Bachelor of Technology (B.Tech) in Electrical & Electronics Engineering with a valid and transferable Iqama.
I am a motivated IT professional ready to take on new challenges, improve my technical skills, learn new technologies, and contribute to a professional team. Available for interviews and ready to join immediately.
Thank you for your time