Ask whether the warranty includes the display, keypad, load cell, battery, charger, and other essential components. Buyers should also find out whether labour, replacement parts, transport, or servicing costs are included. Check the conditions that could invalidate the warranty, such as overloading, physical damage, improper use, or unauthorized repairs.
It is also important to confirm where warranty repairs are handled and whether the supplier has qualified technicians and readily available spare parts in Kampala. Request a written warranty document and keep your purchase receipt for future claims. Choosing a supplier that provides dependable after-sales support can reduce downtime and help keep your weighing operations running smoothly.