📌 Job Title
Waiter / Waitress
🎯 Job Purpose
To deliver an exceptional dining experience by welcoming guests, taking accurate orders, serving food and beverages efficiently, and maintaining a clean and pleasant atmosphere in the dining area.
📋 Key Responsibilities & Duties
Guest Hospitality: Warmly greet customers as they arrive, seat them, and present food and beverage menus.
Order Taking: Explain menu items, offer recommendations, answer questions about ingredients, and enter orders accurately into the POS system.
Food & Beverage Service: Deliver food and drinks to tables promptly, neatly, and in accordance with food safety standards.
Dining Area Maintenance: Ensure tables, chairs, and service stations are kept clean, sanitized, and well-stocked before and after customer use.
Payment Handling: Process customer bills and handle cash or electronic payment transactions accurately.
Customer Care: Respond to guest feedback and inquiries professionally, resolving minor issues quickly or escalating them to management when necessary.
Standard Compliance: Strictly adhere to personal hygiene standards, uniform policies, and food safety/sanitation guidelines.
💡 Skills & Qualifications
Excellent communication and interpersonal skills with a guest-focused attitude.
Ability to multitask and work efficiently under pressure in a fast-paced environment.
High attention to detail (cleanliness, order accuracy, guest needs).
Proficiency in English (Arabic proficiency is a strong advantage).
2. Barista
📌 Job Title
Barista / Coffee Specialist
🎯 Job Purpose
To prepare and serve premium hot and cold specialty beverages with high consistency and speed, while maintaining excellent bar cleanliness and providing top-notch customer service.
📋 Key Responsibilities & Duties
Beverage Preparation: Craft a wide range of specialty coffee drinks (Espresso, Spanish Latte, V60 filter coffee, Flat White, etc.) and cold beverages according to standardized recipes.
Equipment Operation & Calibration: Calibrate coffee grinders daily, operate espresso machines skillfully, and perform routine cleaning and maintenance to ensure optimal extraction.
Latte Art: Master milk steaming and pouring techniques to deliver visually appealing latte art.
Bar Station Hygiene: Maintain strict cleanliness, organization, and sanitation at the bar station at all times.
Inventory Management: Monitor daily stock levels of coffee beans, milk, syrups, cups, and packaging, reporting replenishment needs promptly.
Customer Interaction: Engage with customers, guide them through beverage options based on their taste preferences, and handle orders enthusiastically.
💡 Skills & Qualifications
Strong passion for and knowledge of specialty coffee, extraction, and milk texturing.
Speed, agility, and precision in multi-tasking during peak operating hours.
Strict commitment to personal hygiene, food safety standards (wearing hairnets/gloves as required), and personal grooming.
Strong teamwork and communication skills.