IT Support And Systems Administrator - 5+ Years Experience (Immediate Join)

Results-driven IT Systems & Network Engineer with over 5 years of professional experience managing enterprise infrastructure, technical support workflows, and network operations for 1,000+ internal users. Proven track record in maintaining high CSAT KPIs, administering Microsoft 365 environments, and managing multi-channel ticketing systems. Certified CCNA and Fortinet NSE specialist adept at maximizing system uptime and resolving complex technical issues.

Core Technical Skills:
• Systems Administration: Windows Server, Active Directory, GPO, DNS, DHCP, Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
• Helpdesk & Ticketing: Zendesk, Freshdesk, Aconex Document Control & Workflow Management
• Network & Security: LAN/WAN Infrastructure, TCP/IP, Site-to-Site VPN, Firewalls, Kaspersky Endpoint Security
• Backup & Virtualization: Veeam Backup & Replication, Nakivo, VMware vSphere

Professional Experience:
• Technical Support / Systems Administration Concentrix (Malaysia) – Aug 2024 to Jan 2026
• Senior Officer – Systems and Network Support HBL Asset Management (Pakistan) – Aug 2022 to Aug 2024
• IT Officer Innovative Networks / H-Tech Pvt Ltd (Pakistan) – Oct 2019 to June 2022
Education & Certifications:
• Bachelor of Engineering in Mechatronics (Indus University, 2018)
• Cisco Certified Network Associate (CCNA R&S)
• Fortinet Network Security Expert (NSE 1, 2, 3)
Contact Information:
• Phone / WhatsApp: +966 57 326 3242
• Email: [email protected]