- Provide technical support for hardware, software, and operating system issues.
- Install, configure, and maintain computers, printers, and office equipment.
- Troubleshoot LAN, WAN, Wi-Fi, and internet connectivity problems.
- Manage user accounts and permissions using Active Directory.
- Support Microsoft 365, Outlook, email, and office applications.
- Assist with Windows installation, updates, and system configuration.
- Diagnose network issues involving routers, switches, DHCP, and DNS.
- Maintain IT equipment, documentation, and technical support records.
- Respond to user requests and resolve technical issues efficiently.
- Help maintain reliable, secure, and smooth IT operations.