ITIL v4-certified IT Service Management professional with extensive experience in enterprise infrastructure, network operations, and major incident management within SLA-driven environments. Proven track record of governing daily operations, leading bridge calls, and driving cross-functional collaboration with strategic vendors and technical teams. Recently completed an international MBA (2025) to strengthen leadership and operational strategy. Core Skills:
IT Service Management (ITIL v4), Major Incident & Escalation Management, SLA & KPI Monitoring, Bridge Call Leadership, Stakeholder Communication, Cross-Functional Coordination, and ServiceNow Operations. Type of Job Seeking:
Seeking ITSM, Major Incident, or Service Operations roles (open to relocation / opportunities in Bahrain)